Introduction
SpinRoyal is committed to protecting the privacy and personal data of all visitors and registered players. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your data. By using the SpinRoyal website and services, you agree to the practices described in this policy.
Who We Are
SpinRoyal operates this online casino platform. References to SpinRoyal, we, us or our throughout this policy refer to SpinRoyal as the data controller responsible for your personal information.
Data We Collect
We collect personal information from you in the following ways:
- Information you provide directly: When you register an account, we collect details such as your full name, date of birth, email address, postal address, telephone number, and chosen username.
- Identity verification data: To comply with our legal obligations, we may collect copies of government-issued identification documents, proof of address, and payment method verification.
- Financial information: We collect details necessary to process deposits and withdrawals, including payment card details or e-wallet identifiers. Full payment card numbers are not stored on our servers.
- Transactional data: We keep records of your deposits, withdrawals, bets, game history, and bonus usage.
- Communications: If you contact our support team, we retain records of those communications.
- Technical data: We automatically collect information such as your IP address, browser type and version, operating system, device identifiers, pages visited, and session duration.
- Marketing preferences: We record your choices regarding receiving promotional communications from us.
How We Use Your Data
SpinRoyal uses the personal data we collect for the following purposes:
- To create, verify, and manage your player account.
- To process financial transactions, including deposits and withdrawals.
- To comply with legal and regulatory obligations, including anti-money laundering checks and responsible gambling requirements.
- To verify your identity and age in accordance with applicable licensing conditions.
- To provide customer support and respond to your enquiries.
- To personalise your experience and improve our services.
- To send you promotional offers, bonuses, and newsletters, where you have provided consent or where we have a legitimate interest and you have not opted out.
- To detect and prevent fraud, cheating, and other prohibited activities.
- To conduct analysis and improve the functionality and security of our platform.
Legal Bases for Processing
We process your personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player.
- Legal obligation: Processing necessary to comply with laws and regulations to which SpinRoyal is subject.
- Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention and service improvement, provided these interests are not overridden by your rights.
- Consent: Where you have given us explicit consent, such as for receiving marketing communications.
Cookies and Tracking Technologies
SpinRoyal uses cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us operate the site effectively and improve your experience.
We use the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the website to function, including maintaining your login session and security features. |
| Performance & Analytics | Help us understand how visitors interact with the site, enabling us to improve performance and content. |
| Functional | Remember your preferences, such as language settings, to provide a more personalised experience. |
| Marketing | Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. |
When you first visit our website, you will be presented with a cookie consent notice. You may accept all cookies or manage your preferences for non-essential cookies. Please note that disabling strictly necessary cookies may affect the functionality of the site. You can also manage cookies through your browser settings at any time.
Sharing Your Data
SpinRoyal does not sell your personal data to third parties. We may share your information with:
- Service providers: Third-party companies that assist us in operating the platform, processing payments, verifying identities, and providing customer support, who are contractually bound to process data only on our instructions.
- Regulatory and law enforcement authorities: Where required by law, court order, or regulatory requirement.
- Fraud prevention agencies: To protect against financial crime and illegal activity.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to appropriate confidentiality protections.
Data Retention
We retain your personal data for as long as your account is active and for as long as is necessary to fulfil the purposes described in this policy. Following account closure, we may retain certain data for a period required by applicable law, including for regulatory, tax, and anti-money laundering compliance purposes.
Data Security
SpinRoyal employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete data.
- Right to erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to restriction: You may ask us to restrict the processing of your data in certain circumstances.
- Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact our support team through the contact details available on the SpinRoyal website. We will respond to your request within the timeframe required by applicable law.
Children
SpinRoyal is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you a notification. We encourage you to review this page periodically. The date of the most recent revision will be indicated at the top of the policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how SpinRoyal handles your personal data, please contact our support team using the contact information available on our website. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.